Welfare rights advice service | Royal Free Charity

Welfare rights advice service

Supporting patients and carers with benefit and housing advice

Our advisers support patients and carers with an array of issues, primarily around benefits and housing support. 

Welfare rights advisers can support you with:

We support patients who are living with long term health issues including kidney failure, HIV and chronic pain.

These medical conditions can be life changing for the individual and their families. For them, the help we provide is a lifeline, accessing much needed support that they would not get elsewhere.

Our impact

Our welfare rights advice service has also been a valuable resource for staff at the hospital.

The hub is an invaluable service. I come across at least one patient a week who needs benefit or housing support who I refer. It allows me to spend time doing other things. I don’t have the time or expertise to be able to give advice,” said Jane, clinical nurse specialist, Royal Free Hospital.

We also give support to our most-in-need NHS staff.

I have no idea where I would be now if it wasn’t for the hub. I’m living and able to live because of my adviser’s support”

– James, Royal Free Hospital patient 
  • 78%
    In a 2023 survey, 78% said the support hub’s help had improved their general wellbeing
  • 88%
    88% agreed that they found talking about their issue holistically therapeutic
  • 80%
    80% felt our support had reduced their stress about finances
  • 67.7%
    67.7% felt their quality of life had improved following support they’d received

How to access support

Currently referrals into the welfare rights advice service are made directly from Royal Free London staff.

Please talk to your medical professional to ask them to refer you to the welfare rights advice service for support, using the below details.

For information please email [email protected] or call on 020 7794 0500 ext 39963.

Management of your case and privacy policy

Find out more about our terms of service, or you can download a copy of this document here.