Royal Free Charity | Contact us

Contact us

Contact details

Contacting us by phone

General enquiries: 020 7472 6677
Fundraising enquiries: 020 7317 7772

Writing to us

Royal Free Charity
The Pears Building
Pond Street
London NW3 2PP

Media enquiries

For media enquiries, please contact email Eva Duffy, Head of Communications at [email protected]

Send a message

Please note, we are independent of the Royal Free London NHS Foundation Trust (RFL). We do not hold details about individual patients and their care or manage complaints related to the trust. If you wish to make a complaint about your experience of the trust or one of its hospitals, please contact the RFL’s Patient Advice and Liaison Service (PALS).

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We will never give your information to other organisations to use for their own purposes. Your personal details will be used only to provide you with communications you have agreed to or would reasonably expect. You can read more about how we manage your personal data in our privacy policy (opens in new window).

If you’d like to change the way we contact you, please call 020 7317 7772 or email [email protected].

Visiting us

Getting to the Pears Building

Our office headquarters address: Pears Building, Pond Street, Hampstead, London NW3 2PP.

The Pears Building is situated on the main Royal Free Hospital campus, at the intersection of Rosslyn Hill and Rowland Hill Street.

Public transport

Buses: numbers 1, 268, C11 (Rosslyn Hill stop)

Hampstead Heath overground station: turn left out of the station, and left again onto South End Road and right onto Pond Street by Gail’s Bakery, up Pond Street and left on to Rosslyn Hill.

Belsize Park underground station (Northern Line): turn right out of the station and walk up Haverstock Hill.

By car

There is limited patient parking available in the Pears Building underground car park which can be accessed via Rowland Hill Street or Pond Street. 

Please note:

  • parking is strictly on a first come first served basis and cannot be reserved in advance.
  • parking charges are £3 per hour or £24 per 24 hours.
  • blue badge holders can park free of charge subject to availability (please register at reception).

Building accessibility

Step-free wheelchair access is available via the entrance from Rowland Hill Street (near The George pub).

Lifts are available on every floor including the building’s car park off Rowland Hill Street.

There are disabled toilets with wheelchair access in the atrium by Mileto Caffé.

Patient accommodation on the fourth and fifth floors include rooms that accommodate people with disabilities and who use wheelchairs. The accommodation team will be able to discuss requirements in detail when booking rooms.

Federica, owner of Mileto Caffé 

Mileto Caffé

You can enjoy traditional Italian coffee and cuisine at the Mileto Caffé in the atrium of the Pears Building in Hampstead. 

Overlooking our terraced gardens and Hampstead Green wildlife meadow, the artisan café supports the work of the Royal Free Charity,

Owner Federica (pictured) has recreated the ethos of her family’s café in Rome for the benefit of our local community, including residents, patients, and NHS staff. 

Mileto Caffé’s coffee is made from beans Federica imports and roasts herself and it’s available to buy, whole beans or ground, in the café for home use. 

Federica also provides an authentic Italian menu with regular and new breakfast and lunch dishes.

The café is open Monday to Friday, 7am to 6pm, and Saturdays, 10am to 4pm.

A sculpture made of metal links, like a series of connected chains. It hangs suspended from the ceiling.
Synthesis (heavy chain) by David Rickard 

Art in the atrium

A sculpture that pays tribute to the work of scientists undertaking the UK’s most advanced research into the human immune system is the centrepiece of the building’s atrium area.

The sculpture, entitled Synthesis (heavy chain), recounts all the genetic code variations possible for human protein creation. 

It incorporates a representation of the natural human antibody to SARS-COVID‑2, which was identified by IIT researchers.

The sculpture has been suspended from the exposed concrete ceiling above the atrium. It is visible from the reception and the atrium café and the academic areas on the first floor, creating a link between the different functions of the building.

The sculpture was created by New Zealand artist David Rickard and commissioned by UCL Public Art.

An ensuite room on the accommodations floor of the Pears Building 

Accommodation

The Pears Building features a suite of comfortable accommodation for Royal Free Hospital patients, relatives and other guests. 

Situated over two floors, there are single, twin and double rooms, and suites with kitchen and seating areas. All rooms are en-suite and there are a few larger accessible rooms available.

All rooms are equipped with a fridge, tea and coffee making facilities, free Wi-Fi, television and air-conditioning. Bed linen, towels and toiletries are provided. The larger suite rooms are equipped with kitchen appliances and cooking utensils.

For details and bookings, contact Royal Free London’s patient accommodation team by:

The accommodation office is open Monday to Friday, from 9am to 5pm.