Contact us

Please note, we are independent of the Royal Free London NHS Foundation Trust (RFL). We do not hold details about individual patients and their care or manage complaints related to the trust. If you wish to make a complaint about your experience of the trust or one of its hospitals, please contact the RFL’s Patient Advice and Liaison Service (PALS).

Our office headquarters address: Pears Building, Pond Street, Hampstead, London NW3 2PP.

The Pears Building is situated on the main Royal Free Hospital campus, at the intersection of Rosslyn Hill and Rowland Hill Street.

Buses: numbers 1, 268, C11 (Rosslyn Hill stop)

Hampstead Heath overground station: turn left out of the station, and left again onto South End Road and right onto Pond Street by Gail’s Bakery, up Pond Street and left on to Rosslyn Hill.

Belsize Park underground station (Northern Line): turn right out of the station and walk up Haverstock Hill.

There is limited patient parking available in the Pears Building underground car park which can be accessed via Rowland Hill Street or Pond Street. 

Please note:

• parking is strictly on a first come first served basis and cannot be reserved in advance.
• parking charges are £3 per hour or £24 per 24 hours.
• blue badge holders can park free of charge subject to availability (please register at reception).

Step-free wheelchair access is available via the entrance from Rowland Hill Street (near The George pub).

Lifts are available on every floor including the building’s car park off Rowland Hill Street.

There are disabled toilets with wheelchair access in the atrium by Mileto Caffé.

Patient accommodation on the fourth and fifth floors include rooms that accommodate people with disabilities and who use wheelchairs. The accommodation team will be able to discuss requirements in detail when booking rooms.

You can enjoy traditional Italian coffee and cuisine at the Mileto Caffé in the atrium of the Pears Building in Hampstead. 

Overlooking our terraced gardens and Hampstead Green wildlife meadow, the artisan café supports the work of the Royal Free Charity,

Owner Federica (pictured) has recreated the ethos of her family’s café in Rome for the benefit of our local community, including residents, patients, and NHS staff. 

Mileto Caffé’s coffee is made from beans Federica imports and roasts herself and it’s available to buy, whole beans or ground, in the café for home use. 

Federica also provides an authentic Italian menu with regular and new breakfast and lunch dishes.

The café is open Monday to Friday, 7am to 6pm, and Saturdays, 10am to 4pm.

A sculpture that pays tribute to the work of scientists undertaking the UK’s most advanced research into the human immune system is the centrepiece of the building’s atrium area.

The sculpture, entitled Synthesis (heavy chain), recounts all the genetic code variations possible for human protein creation. 

It incorporates a representation of the natural human antibody to SARS-COVID‑2, which was identified by IIT researchers.

The sculpture has been suspended from the exposed concrete ceiling above the atrium. It is visible from the reception and the atrium café and the academic areas on the first floor, creating a link between the different functions of the building.

The sculpture was created by New Zealand artist David Rickard and commissioned by UCL Public Art.

The Pears Building features a suite of comfortable accommodation for Royal Free Hospital patients, relatives and other guests. 

Situated over two floors, there are single, twin and double rooms, and suites with kitchen and seating areas. All rooms are en-suite and there are a few larger accessible rooms available.

All rooms are equipped with a fridge, tea and coffee making facilities, free Wi-Fi, television and air-conditioning. Bed linen, towels and toiletries are provided. The larger suite rooms are equipped with kitchen appliances and cooking utensils.

For details and bookings, contact Royal Free London’s patient accommodation team by:

• email: [email protected]
• telephone 020 7830 2021 / internal extension 34716 or 34963

The accommodation office is open Monday to Friday, from 9am to 5pm.