RFC Presents: What Matters to You?

One of the UK’s leading proponents of a global patient engagement movement has been named as the guest speaker in the next broadcast of the Royal Free Charity’s series of virtual talks.

Senior improvement advisor Karen Turner has spearheaded the adoption of What Matters To You (WMTY) at the Royal Free London NHS Foundation Trust. The international patient-centred movement aims to improve patient experience and outcomes by shifting the narrative from ”what’s the matter with you?” to “what matters to you?”.

As well as using WMTY to improve the experience of patients and their families, Karen has been instrumental in using the movement’s principles to support colleagues. She recently organised a What Matters to Staff day when one hundred staff were nominated by their colleagues for recognition of their compassion and kindness.

The event, part of the RFC Presents series of virtual talks, is free to join. It takes place at 6pm, Monday 21 June 2021 on the charity’s YouTube channel.

Karen Turner biography

Karen is the senior improvement advisor for the Royal Free Hospital. Her role involves supporting and leading site-wide improvement projects, teaching and ensuring that learning is spread and shared.  She is currently working to develop a trust strategy for involving patients in all improvement work.

Karen qualified as a physiotherapist in 1996. She specialised in oncology and palliative care. She became interested in the world of quality improvement during a year as a Florence Nightingale Leadership Scholar in 2017; thanks to funding from the Royal Free Charity, Karen had the opportunity to attend a Institute for Healthcare Improvement forum where she first heard about the WMTY movement. She took on her current improvement role in October 2019.

Karen has published original research in the area of cancer rehabilitation  and has co-authored a chapter in a textbook of palliative care. She has presented widely on the WMTY movement and continues to try and embed it in all the improvement work at the Free.

Karen lives in South West London with her husband and two children, Amelie and Lola and her rabbit Pepper (who she often thinks is her favourite house mate!)