We're hiring a Welfare Rights Supervisor

Welfare Rights Supervisor

Salary £34,500-£36,000 (pro-rata for the part-time post) – subject to skills and experience 

Hours of work 22.5 hours a week over three days a week (within the working week Monday Friday 9 am – 5 pm)

Base Hybrid working for the foreseeable future with regular attendance to the office at least 1 – 2 days a week

The Royal Free Charity is seeking an ambitious and talented welfare rights supervisor to join their support hub team.

Responsible for delivering sector-leading support, this role will sit at the heart of a successful team, whose core part is to provide a professional and efficient welfare rights advice service.

The role

The welfare rights supervisor will report to the support hub lead.

The main task of the role is to supervise and manage the Royal Free Charity support hub welfare rights advice service and a team of advisors.

To assure the quality of advice given, by supporting the advisors, auditing casework, and helping to put processes in place for an effective running high-quality service.

The role is focused on customer service and is subject to high levels of confidentiality.

The team

The aim of the Support Hub department is to support people affected by long-term health conditions (patients and carers); to help them with the practicalities of living with a chronic condition, and to improve wellbeing and quality of life.

We are here to transform the patient experience and staff experience and change lives for the better.

We aim to play our part in addressing inequalities in health, by supporting the wider determinants of health (e.g., finances, housing); areas that can have a direct impact on someone’s health outcomes and recovery.

We are also here for Royal Free London NHS Foundation Trust staff through the support we provide for their patients, stepping in where they don’t have the time or expertise.


The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm, and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference in patients’ experiences of care.

The recruitment process

To apply for this post, send a CV with a cover letter addressing how you meet the criteria set out in the job description and person specification: with a completed Equal Opportunity Form. Please include your last employer and dates of employment within your CV.

Send your CV, cover letter and Equal Opportunity Form to: [email protected]

Download the job description

Closing date for application: 8 July 2022 – 12 noon.

Interview date: 19 July 2022

You must be eligible to work in the UK

A covid-19 vaccine is not mandatory but recommended due to the nature of the work.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity.

  • 28 days’ paid holiday plus UK bank holidays each year (pro-rata for part-time employees)
  • Enrolment into the pension scheme
  • Employee Assistance Programme