We're hiring a welfare rights advisor

Welfare Rights Advisor (two roles)

Salary £30,000 circa per annum (pro-rata for the part-time post)

Number of roles 1 full-time and 1 part-time vacancy

Hours of work 37.5 hours over 5 days for the F/T post and 22.5 – 30 hours over three to four days for the P/T post

Base Hybrid working with one to three days a week in the Support Hub at the Royal Free hospital (and occasionally in our Charity offices)

The role

The welfare rights advisors will report to the welfare rights supervisor.

The main task of the role is to provide excellent welfare rights advice and support to people affected by long-term health conditions at the Royal Free London NHS Foundation Trust (RFL).

Key areas of this role include:

  • Case work – managing your own independent caseload of clients
  • Helping to reduce the stress of navigating the welfare benefits system
  • Maximising income
  • Advising on a range of related social welfare issues – including housing matters and non-Financial Conduct Authority (FCA) regulated debts; and referring or signposting to other relevant services as necessary.

The role is focused on customer service and is subject to high levels of confidentiality.

The team

The aim of the support hub department is to support people affected by long-term health conditions (patients and carers); to help them with the practicalities of living with a chronic condition, to improve wellbeing and quality of life.

We are here to transform the patient experience and staff experience and to change lives for the better.

We aim to play our part in addressing inequalities in health, by supporting the wider determinants of health (e.g., finances, housing); areas that can have a direct impact on someone’s health outcomes and recovery.

We are also here for RFL NHS staff through the support we provide for their patients, stepping in where they don’t have the time or expertise.

The Royal Free Charity ‘support hub’ is a novel concept, developed in 2018, following identification that there was a lack of support for people with long term health conditions (to the same level as cancer support services).  A core part of the support hub is the welfare rights advice service.

In 2021-2022, our advice team supported over 300 Royal Free patients, averted homelessness for 15 people, and supported rehousing for 12 people. 96.2% of patients said they were satisfied with the support they received. Feedback from NHS staff is also overwhelmingly positive. We are excited to have seen growth in the support hub welfare rights advice service and its team over the last four years.


The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

Application process

To apply for this post, send to [email protected] your:

  • CV (please include your last employer and dates of employment)
  • Cover letter addressing how you meet the criteria set out in the job description and person specification,
  • Completed Equal Opportunity Form.

Download the job description

Closing date for application: 7 September 2022 – 12 noon.

Interview date: 19 September 2022

You must be eligible to work in the UK.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity.

  • 28 days’ paid holiday plus UK bank holidays each year (pro-rata for part-time employees)
  • Enrolment into the pension scheme
  • Employee Assistance Programme
  • Refer a Friend Scheme
  • Complementary Therapy Massage
  • Other benefits

Find out more about working life at the Royal Free Charity in our short video: https://youtu.be/mVQ0Bcj-ftk