Support and information for patients and carers affected by long term health conditions


The Royal Free Charity Support hub was set up in March 2018, to provide help and information to people with long term health conditions and their carers. The Support hub is here to help reduce the stress in times of already great worry and uncertainty.

The Support hub consists of:

  1. The welfare benefit advice service – At the core of the Support hub, our team of 3 welfare benefit advisers support patients with an array of issues including benefits (e.g. applications and appeals) and housing issues; helping people to navigate complex situations when going through difficult times
  2. Volunteer ‘check in and chats’ – during Covid-19 this service has been set up for people that are more isolated than usual; connecting people with a volunteer buddy to regularly check in with them
  3. Support groups – we currently run an Amputee support group; this has continued every 2 weeks during covid-19, running virtually.
  4. General information and signposting – the Support hub team can also advise and signpost to many other services in the community, locally and nationwide dependent on patient or carer need.

The Support hub physical space is currently closed, but we are still contactable on our main phone number; all welfare benefit appointments are also continuing over the phone.  We hope to physically open again soon once it is safe to do so.

Our services:

Volunteer ‘check in & chats’

Recently many people found themselves more isolated than usual. As a result we set up the volunteer ‘check in and chats’, a team of wonderful volunteers ready to give people a call

find out more >

Patient support groups

Find out more about the range of patient support groups supported by the Royal Free Charity

find out more >

Welfare Benefits Advice service

Our advisers support staff and patients of the RFL with an array of issues, primarily around benefits and housing support

find out more >

Support hub contact information


For any questions about the Support hub or any of our services or activities please email us at: [email protected] or Tel: 020 7794 0500 ext 39963

If you have any feedback or suggestions on future activities, we’d love to hear from you, please get in touch via the above details.

Make a donation


If you would like to say “Thank You” by making a donation it will help us support others and develop additional support activities.