Support and info for patients and carers affected by long term health conditions


Our support hub was set up in March 2018 to provide help and information to people with long term health conditions and their carers. The support hub is here to help reduce the stress in times of already great worry and uncertainty.

The support hub consists of:

  1. The welfare benefit advice service – at the core of the support hub, our team of welfare benefit advisers support patients with an array of issues including benefits (e.g. applications and appeals) and housing issues. We help people to navigate complex situations when going through difficult times.
  2. Volunteer ‘check in and chat’ – this service was set up originally during COVID-19 to support people who are more isolated than usual. We connect people with a volunteer buddy to regularly check in with them.
  3. Support groups – we run an amputee support group; this continued throughout COVID-19, running virtually.
  4. General information and signposting – the support hub team can also advise and signpost to many other services in the community, locally and nationwide dependent on patient or carer need.

Important update (July 2022)

Please note, the support hub welfare rights advice team has received an increased volume of referrals recently.

New referrals are currently being triaged to ensure we can effectively manage existing referrals. If you are a member of trust staff please refer to our Freenet page for the latest update.

To confirm, the Support hub is still accepting referrals into our service and is supporting where a patient or their carer needs in depth advice and assistance. If you are a patient or carer please get in touch using the details below.

Our services:

Volunteer ‘check in & chats’

Recently many people found themselves more isolated than usual. As a result we set up the volunteer ‘check in and chat’, a team of wonderful volunteers ready to give people a call

find out more >

Patient support groups

Find out more about the range of patient support groups we support

find out more >

Welfare Benefits Advice service

Our advisers support staff and patients of the Royal Free London with an array of issues, primarily around benefits and housing support

find out more >

Support hub contact information


For any questions about the support hub or any of our services or activities please email us at: [email protected] or telephone 020 7794 0500 ext 39963

If you have any feedback or suggestions on future activities, we’d love to hear from you, please get in touch via the above details.

Make a donation


If you would like to say “Thank You” by making a donation it will help us support others and develop additional support activities.